Customer Support Representative

Job Description

Gabb Wireless is a fast-growing and industry-leading technology company located within the Silicon Slopes in Lehi, Utah. We started in 2018 with the mission to provide a safe tech option for families within this digital age.

Here at Gabb, our mission is threefold: protect kids, connect families, and encourage life beyond the screen. We have created safe tech products and a cellular network all designed for children. Our products include phones, a new watch, and more products in the works.

We are a mission-driven company with a passion for people and culture. We believe in the importance of having a work-life balance and working hard and playing hard. Come join the mission!

• Hiring for January 8th start date**

What You’ll Do:

Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers. We are hiring full-time Customer Support Representatives to join our team.

We are looking to provide authentic support experiences for our customers. An experience that is quick, helpful, and personable — we understand that our customers are real people, just like us. In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more!

Additionally, you will be responsible for the following items among other tasks…

• Answer incoming calls and provide high-quality support to our customers
• Take ownership of customer issues and follow problems through to resolution
• Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment
• Continually learn about our products and services to enhance your knowledge to better support our customers
• Learn from others and develop yourself as a customer support representative for Gabb

Please note, besides the first day this will be a fully-remote training program. You must have 100% attendance with minimal to no distractions during the training schedule (Monday – Friday 9am-5pm). You must also be located in Utah and able to come to our Lehi office to pick up all tech equipment the first day of training.

What You’ll Need:

• 1+ years of experience in a customer support role, preferably for a technology product or service
• Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)
• Exceptional communication skills and the ability to react quickly when speaking with customers
• Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately
• Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
• Previous experience with Calabrio, Gladly, Maestro, or other call center software preferred

Why You’ll Love Gabb:

• Hourly rate: $16 per hour
• Quarterly performance-based bonus potential
• Workplace flexibility: Choose if you want to work between our Lehi Office, or from home after graduating from training
• Company provided laptop and equipment
• Eligible for medical, dental, and vision insurance benefits
• We offer a 401(k) retirement savings plan
• Generous Paid Time Off and Unpaid Time Off
• Hiring for January 8th start date**